Human Performance Improvement for HVACR Company
Project Overview
Project Type: ISPI University Case Competition
Role: Performance Consultant
Tools Used: HPI Model, Cause Analysis Framework, Canva
Goal: Improve technician retention and performance alignment
Overview:
As part of the ISPI Conference’s University Case Competition, our team acted as external consultants for a national HVACR company. We applied the HPI model to uncover root causes of technician shortages and workflow issues, then proposed targeted, data-driven interventions. The presentation below outlines our full analysis and recommendations.