State IT Department Training
Project Overview
Client: Kansas Office of Information Technology Services (OITS)
Project Type: Scenario-based eLearning Modules
Tools Used: Articulate Storyline 360, Rise 360, Miro
Learners: State agency project managers and support staff
Learning Goal: Project managers from Kansas state agencies will understand and correctly utilize the new project intake process using the Standard Operating Procedures when submitting requests for IT projects.
Instructional Objectives
Learners will be able to:
1. Define the purpose and scope of the IT Project Intake Process and identify its key components.
2. Explain the benefits of the standardized intake process, including transparency, resource optimization, and strategic alignment.
3. Analyze the roles and responsibilities of the various stakeholders involved in the intake submission process.
4. Interpret all stages of the project intake process and the actions required at each stage.
5. Demonstrate the ability to accurately complete the IT Projects Review and Request Form by providing all required details.
6. Apply the criteria for state IT projects to ensure their submissions meet the appropriate qualifications set by the Information Technology Executive Council (ITEC).
Assessment Approach
Formative
Embedded knowledge checks, scenario-based quizzes, and instant feedback
Summative
Interactive decision-making simulations and SOP-based scenario evaluations
Outcomes and Impact
This project resulted in a streamlined, engaging eLearning experience that helped project managers across 12 Kansas state agencies understand and apply a new standardized IT intake process. The highlight for me personally was getting to use my instructional design skills in a real world context.