Who is Randall Olvera?

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Title: “Intake Process Training for State OITS”
Tools Used: Articulate Storyline 360, Rise 360, SOP integration, Miro, Canva, Premier Pro

Summary:
Developed a scenario-based eLearning module to train state project managers on a new IT project intake process. Designed interactive assessments, aligned with SOPs, and ensured accessibility compliance. 

Highlights:

• Applied ADDIE and performance consulting principles
• Interactive branching scenarios and real-world examples
• Received positive feedback from department stakeholders
   

Title: “Designing for Usability and Accessibility in Online Learning”
Tools Used: Canvas LMS, multimedia creation, UDL principles, ThingLink, H5P, Photoshop, Premier Pro

Summary:
Created a web-based course for educators to understand and apply usability and accessibility principles in instructional design. Included interactive modules, multimedia lessons, and embedded accessibility tools.

Highlights:

• Applied UDL and WCAG guidelines
• Created engaging multimedia content
• Peer-reviewed by instructional design faculty
   

Title: “Technology Intake Process Design for UWF’s Learning Science Institute & Center for Learning & Teaching Technology”
Tools Used: Canvas LMS, multimedia creation, UDL principles, JIRA, ThingLink, H5P, MindMeister, Miro, Photoshop, Premier Pro

Summary:
Collaborated with cross-functional teams to streamline technology adoption requests from faculty. Designed a structured, user-friendly intake workflow using JIRA and produced user-facing documentation and visuals.

Highlights:

• Conducted front-end analysis to identify bottlenecks
• Designed request forms and visual job aids 
• Improved transparency and request turnaround time
   

Title: “Workforce Performance Strategy for HVACR Industry”
Tools Used: HPI Model, Cause Analysis, Benchmarking, Gilbert's Behavior Engineering Model, Six Cell Gap Analysis, Lewins Change Theory, Full-Scope Evaluation, Presentation Design

Summary:
As part of the International Society for Performance Improvement University Case Study Competition, collaborated with a consulting team to analyze performance issues and propose workforce solutions for a commercial refrigeration company. Applied the HPI model to investigate root causes of technician shortages and performance gaps.

Highlights:

• Conducted gap and cause analysis using environmental and individual performance factors
• Proposed solutions including onboarding redesign, career pathing, and AI-driven technician support
• Delivered a strategic presentation to industry professionals, company stakeholders and ISPI judges